Frequently Asked Questions
When I register my new domain name, how long will it take to be "live" on the internet?
This typically takes 12 to 24 hours. The registry updates the zone files from their database once every few hours. It may take up to 24 hours for the domain to appear in the whois database.
How long can a domain name be?
.com, net, org and info domains may be up to 63 characters long NOT including the .com, .net, .org or .info extension.
What is your refund policy?
Refunds will be given at the discretion of the company management. Please email email@example.com.
May I pay for several years at a time?
Yes, you may pay for up to 10 years in advance.
If I buy a "park" service now, may I upgrade to the hosting service later?
Yes, simply contact us when you want to upgrade. You will be charged the difference between the hosting and park fee for the months remaining in the year.
I would like to register a domain in another hierarchy, is this possible?
We are also able to offer registrations in a number of other tlds, including .it, .be, .ca, .cc and .tv hierarchies. If you are interested in registering one of these please contact our sales department for ordering information.
I have a domain which I registered elsewhere, are you able to provide hosting for this?
Yes, we provide hosting on its own, alternatively you may transfer the domain between registrars and renew it with us in the future. Contact our sales department if you wish to purchase this service.
I have my own DNS servers, may I simply use your registration services?
Absolutely, simple select the register only option and enter the names and IP addresses of your DNS servers.
I am a web designer or web consultant and would like to use your services for my customers, do you offer reseller pricing?
Yes, depending on the number of domains registered and hosted there are a number of special deals we offer you. Please email with the approximate number of domains you intend to host so we may provide a quotation.
I need DNS services for an existing domain or to set up a number of subdomains, are you able to provide this?
Yes, email us with your requirements and we will quote.
I need someone to provide secondary DNS for me, can you do this?
Yes, again email us with your requirements and we will quote.
I would like to transfer a domain to you from another registrar, how do I do this?
Full details may be found in our Order Services section.
I already have a domain registered with you, may I move it to another registrar?
Yes, if it is a .com, net or org domain simply let us know you are transferring it - we will remove the registrar lock - after this is done your new registrar will be able to initiate a transfer.
I have an unusual requirement, can you help?
We will try. Please email details of your requirements and we will see what we can do!